City of Pullman

WHAT YOU SHOULD KNOW IF TRANSPORTED BY PULLMAN  FIRE DEPARTMENT

PULLMAN FIRE DEPARTMENT 
AMBULANCE TRANSPORT BILLING SERVICES

Pullman Fire Department is now partnered with Systems Design EMS and Ambulance Billing Services. Systems Design provides customized ambulance billing, EMS billing, and accounting services exclusively for fire and rescue organizations throughout the western United States.

Systems Design has been a leader in the ambulance billing and EMS billing industry for over 27 years. Their services include cutting-edge technology, state-of-the-art software and hardware, and world-class customer service that is always compassionate, reliable and professional.

To request an insurance form or inquire about your ambulance transport claim submittal, contact the billing services office by calling or clicking on the link below.

Contact the billing office at: 
EMS Billing Services
PO Box 3510, Silverdale, WA 98383-3510
(800) 238-9398 or (360) 394-7010
Hours: 8:00 AM to 6:00 PM Monday through Friday (Pacific Time)

http://www.emspatient.com/pullman/

Pullman Fire Department staff is also available to assist you. Please contact Brenda Davison at (509) 338-3271. Our office hours are 8:00 AM to 4:00 PM Monday through Friday.

PULLMAN FIRE DEPARTMENT AMBULANCE TRANSPORT MEDICAL RECORDS

Patients who are treated and transported by Pullman Fire Department Emergency Medical Services personnel, may request a copy of their ambulance transport record also known as a Pre-Hospital Patient Care Report and other related documents.

Pre-Hospital Patient Care Reports are medical records, and as such, are protected under Federal and Washington State laws. Pullman Fire Department personnel follow strict guidelines to ensure confidentiality of the patient’s protected health information (also known as PHI). As healthcare providers, we are allowed to use and disclose patient health information for specific purposes without your authorization or notification. For details about our legal duties and privacy practices, please refer to the complete Notice of Privacy Practices available on our website. If you prefer a paper copy, one will be mailed to you upon request.

To obtain records, the patient or parent/legal guardian of a minor-age patient, must complete and submit the Patient Consent for Disclosure and Release Affidavit of Pre-Hospital Medical Records request form, stating the specific medical record requested, and to whom and where the record should be released to.

To start the process to request records, click here: Public Records Requests Portal 

For further information, please contact the Medical Records Custodian at (509) 338-3271.

PULLMAN FIRE DEPARTMENT
INTRODUCTION TO NOTICE OF PRIVACY PRACTICES

The Pullman Fire Department is the municipal provider of pre-hospital emergency medical treatment and transport in Pullman, WA. As a health care provider, Pullman Fire Department, its officers, agents and employees are required by law to maintain the privacy of health care information, known as protected health information (PHI), pertaining to individual patients. Pullman Fire Department strives to maintain the confidential nature of patient care records, abide by the terms of the notice currently in effect, and provide patients a notice setting forth how the Fire Department may use this information and to whom it may be disclosed.

If you have any questions, wish to file a complaint or exercise any rights listed in the Notice of Privacy Practices, please contact:

Brenda Davison or Ryan Scharnhorst
Pullman Fire Department.
620 S Grand Ave
Pullman, WA 99163
509-338-3271

Click on the green box below to open document:
  Notice of Privacy Practices.pdf